Terms of Service

Last updated: 24 October 2026

These Terms of Service ("Terms") govern your access to and use of the Marklumo website at marklumo.com and the Marklumo marketing and advertising platform (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a company, you confirm that you have authority to bind that company.

1. The Service

Marklumo provides a software-as-a-service platform for planning, creating, launching, reporting on and optimizing advertising campaigns across third-party channels. We may update features from time to time, provided we do not materially reduce core functionality during a paid subscription period.

2. Accounts

• You must provide accurate information when you register and keep your login details confidential.
• You are responsible for all activity under your account, including activity by team members you invite.
• You must notify us promptly at info@marklumo.com if you suspect unauthorized access.

3. Free trial and subscriptions

New customers may be offered a free trial. Paid plans are billed in advance on a monthly or annual basis, as selected at checkout. Prices are shown in the currency displayed at purchase and may be subject to applicable taxes, including VAT where required. You can upgrade, downgrade or cancel from your billing settings. Cancellations take effect at the end of the current billing period, and we do not provide refunds for partial periods unless required by law.

4. Connected advertising accounts

When you connect third-party advertising or analytics accounts, you authorize Marklumo to access and process the data needed to provide the Service. You remain responsible for complying with the terms of each third-party platform. Marklumo is not affiliated with, endorsed by or sponsored by those platforms, and we are not responsible for changes they make to their own services or APIs.

5. Acceptable use

You agree not to use the Service to:

• break any applicable law, including advertising, consumer protection and data protection laws;
• advertise illegal products or services, or content that is deceptive, discriminatory or infringes others' rights;
• attempt to gain unauthorized access to the Service, other accounts or our systems;
• reverse engineer, scrape or copy the Service, except as permitted by law;
• upload malware or interfere with the Service's operation or security.

We may suspend or terminate accounts that breach these rules.

6. Your content and data

You keep ownership of the content, creatives and campaign data you upload or create. You grant us a limited licence to host, process and display that content solely to provide the Service to you. You are responsible for ensuring that you have the rights to all content you use.

7. Intellectual property

The Service, including its software, design, text, logos and trademarks, belongs to Marklumo or its licensors and is protected by intellectual property laws. These Terms do not grant you any right to use our trademarks except as needed to use the Service.

8. Service availability

We aim to keep the Service available and secure, but we do not guarantee uninterrupted operation. Planned maintenance and events outside our reasonable control may affect availability. Any service-level commitments beyond this are set out in your order form for Enterprise plans.

9. Disclaimers and limitation of liability

The Service is provided "as is" to the extent permitted by law. Advertising results depend on many factors outside our control, including third-party platforms, market conditions and your own campaign decisions, so we do not guarantee any particular performance. To the fullest extent permitted by law, Marklumo's total liability arising from these Terms is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses. Nothing in these Terms limits liability that cannot be limited under applicable law, such as liability for fraud or gross negligence.

10. Termination

You may close your account at any time. We may suspend or terminate your access if you materially breach these Terms and do not fix the breach within a reasonable period, or immediately where necessary to protect the Service or other users.

11. Privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

12. Governing law and disputes

These Terms are governed by the laws of Romania. Subject to any mandatory consumer rights, the courts of Bucharest have jurisdiction. Before starting legal proceedings, we encourage you to contact us so we can try to resolve the matter informally.

13. Changes to these Terms

We may update these Terms. If changes are material, we will give you reasonable notice, for example by email or a notice in the platform. Continued use of the Service after the changes take effect means you accept the updated Terms.

14. Contact